Refund policy

Return/Refund/Exchange Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@twist-head.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@twist-head.com or call +971502465003.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items such as the sales ones and gift cards. Please get in touch if you have questions or concerns about your specific item. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

International Orders

Return Eligibility

• Items must be unused, unworn, and in original condition with all tags attached
• Returns must be requested within 7 days upon receiving the package.
• Proof of purchase required

Return Process

1. Contact us at contact@twist-head.com/+971502465003 to initiate your return.
2. Wait for return authorization and instructions.
3. Ship the item back to our designated address.

Important Information for International Returns

Shipping Costs:

• Customers are responsible for all return shipping costs.
• We recommend using a trackable shipping service.
• Original shipping fees are non-refundable.

Customs & Duties:

• Any customs duties, taxes, or fees paid on the original shipment are non-refundable.
• Return shipments may be subject to additional customs charges.
• Customers are responsible for any customs-related costs on returns.

Refund Processing:

• Refunds will be processed within 7-14 business days after we receive and inspect the returned items.
• Refunds will be issued to the original payment method.
• Please allow additional time for your bank to process the refund.

Exchanges:

• International exchanges are not available due to shipping complexities.
• We recommend requesting a refund and placing a new order.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@twist-head.com.

We believe that every customer matters. That's why we offer a satisfaction guarantee: if you're not completely satisfied, you can return the turban within 7 days for a full refund, excluding shipping costs.